Find answers to common questions or contact our support team
You can create an account by downloading the Clo app from the App Store or Google Play. Open the app and follow the registration process using your phone number or email address.
Use the search feature in the app to find service providers near you. You can filter by service type, location, ratings, and availability.
Browse available service providers, select the one that meets your needs, choose your preferred date and time, and confirm your booking. You'll receive a confirmation notification.
Clo offers a wide range of services including home repairs, beauty services, delivery, restaurant orders, and professional services. Browse the app to see all available categories.
Yes, you can cancel bookings through the app. Check the cancellation policy for your specific service, as some providers may have cancellation fees.
After your service is completed, you'll receive a prompt to rate and review your experience. You can rate from 1 to 5 stars and leave a written review.
Clo accepts multiple payment methods including mobile money (MTN MoMo, Orange Money), bank cards, and other secure payment options available in Cameroon.
Payment is typically processed when you confirm a booking. Some services may require a deposit, while others charge the full amount upfront.
Refund policies vary by service provider. If you have an issue, contact support through the app and we'll help resolve it according to our refund policy.
Download the Clo app and register as a service provider. Complete your profile, add your services, and submit for verification. Once approved, you can start receiving bookings.
Use the Provider Dashboard in the app to view, accept, and manage bookings. You'll receive notifications for new requests and can update your availability.
Payments are processed securely through Clo. You can set up your payment preferences in your provider account settings. Funds are typically transferred within 2-3 business days.
All service providers are verified through our KYC process. We have a rating system, user reviews, and our support team is available to help with any concerns.
Use the 'Report an Issue' feature in the app or contact our support team directly. We take all complaints seriously and investigate each case promptly.
Yes, we use industry-standard encryption to protect your data. Your personal information is never shared with third parties without your consent.
Can't find what you're looking for? Contact our support team and we'll get back to you as soon as possible.